BUSINESS MEDIATION & CONFLICT MANAGEMENT

Companies are made up of people, and as a result, conflicts inevitably arise time and again at various levels and between different individuals and groups. If these are simply allowed to escalate, there is often more than one loser when the matter eventually reaches a legal dispute.

Mediation, on the other hand, leads to a mutual agreement in over 90 per cent of cases; the parties involved work together towards a constructive solution and often establish a new, motivating and productive basis for future cooperation.

As experienced HR consultants and mediators certified under Section 5(2) of the Mediation Act, we bring all parties involved together around the table, regardless of their position or role. You benefit from solutions that we develop with

• Employees, line managers, departments, teams, senior management, works councils, HR departments, workforces

develop and between

• Customers, suppliers, project teams, procurement and sales departments

to foster a new understanding and to gather and implement constructive suggestions.

By opting for mediation, you not only avoid protracted legal disputes; your company also generally avoids losing valuable staff and key experts, whilst established business partnerships are maintained and, in most cases, even strengthened. By involving all parties in mediation in a respectful manner, you can also establish a new culture of conflict resolution.

Unlike a legal dispute with an uncertain outcome and an open chain of appeal, with mediation you can expect a clear cost framework. Please feel free to get in touch with us – send us an email or give us a call – and together we’ll take the first crucial step towards resolving what is often a very deadlocked situation …

Communication and Conflict Management

Early, open and respectful communication is, in essence, the best form of conflict management, as it prevents positions from becoming entrenched and stops underlying conflicts from causing hidden damage. However, if the people involved do not speak to one another at all, the conflict is only recognised once „the damage has already been done“ and becomes apparent through increased sick leave, a loss of motivation, a drop in turnover or the departure of valuable key staff.

We work to mitigate these risks and, thanks to our additional qualifications in systemic coaching and mediation, can provide you with effective support before conflicts have a chance to jeopardise your company’s very existence.

You’ll benefit from

• in-depth coaching sessions for your staff to optimise and establish effective communication
• proactive training for your managers in problem identification and resolution
• Cross-hierarchical team-building activities and
• Conflict mediation to prevent further disputes and to find constructive, joint solutions

Don’t wait until you’ve suffered a loss of turnover or a drain on expertise – lay the groundwork now for successful conflict prevention and establish the foundations for a sustainable culture of communication. Simply send us an email or give us a call, and we’ll work with you to draw up a targeted roadmap.